Samsung
6.1
System Settings
Turn OFF Battery Optimization
Option 1:
-
Settings
-
Battery
-
Optimize battery usage
-
Ensure OFF or NOT OPTIMIZED
Not all phone models have the same settings configuration. If you unable to turn your "battery optimization" OFF please contact us for help.
Option 2:
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Settings
-
Device Maintenance
-
Battery
-
Battery Usage
-
Android System
-
Allow Background Activity
6.2
VIDAT App Settings
"Unrestrict" the Battery
Option 1:
-
Settings
-
App
-
VIDAT
-
App Info
-
Battery
Not all phone models have the same settings configuration. If you unable to turn your "battery restriction" OFF please contact us for help.
SELECT THIS --->
Turning the setting OFF here is only impacting the VIDAT app; your other apps are not affected.
Unrestricted
Optimized
Restricted
Option 2:
-
Settings
-
Apps
-
⋮ Menu (top right corner)
-
Special Access
-
Optimize Battery usage
-
If VIDAT is NOT listed as "Not Optimized"
-
Tap on Not Optimized
-
Tap on All Apps
-
Locate & tap on VIDAT
-
Tap on Don't Optimize
-
Option 3:
-
Settings
-
Apps
-
VIDAT
-
Battery
-
Allow Background Usage or scroll down until you see unmonitored apps and add VIDAT to the list (so it will not be put to sleep)
Other Versions
6
Combined Settings
There are different settings for different Android versions and models, if the above does not apply, try/check all of the following:
Option 1:
-
Settings
-
Device maintenance
-
Battery
-
Battery Usage
-
⋮ Menu (top right corner)
-
Optimize Battery usage
-
If VIDAT is NOT listed as "Not Optimized"
-
Tap on Not Optimized
-
Tap on All Apps
-
Locate & tap on VIDAT
-
Tap on Don't Optimize
-
Option 2:
-
Settings
- Battery
- App Power Saving
- Details
- VIDAT
- Disabled
Option 3:
-
Settings
- Device Maintenance
- Battery
- Unmonitored Apps
-
⋮ Menu (top right corner)
-
Add apps
-
VIDAT
-
Done