Installation Settings

Samsung Android Phones

5

Android Version?

Marshmallow - v6 or earlier - not supported

Find My Version

Settings > About Phone

- Model and hardware

- Android version

Concrete Wall
 

Samsung

6.1

System Settings

Turn OFF Battery Optimization

Option 1:

  • Settings

  • Battery

  • Optimize battery usage

  • Ensure OFF or NOT OPTIMIZED

Not all phone models have the same settings configuration.  If you unable to turn your "battery optimization" OFF please contact us for help.

Option 2:

  • Settings

  • Device Maintenance

  • Battery

  • Battery Usage

  • Android System

  • Allow Background Activity

6.2

VIDAT App Settings

"Unrestrict" the Battery

Option 1:

  • Settings

  • App

  • VIDAT

  • App Info

  • Battery

Not all phone models have the same settings configuration.  If you unable to turn your "battery restriction" OFF please contact us for help.

SELECT THIS --->

Turning the setting OFF here is only impacting the VIDAT app; your other apps are not affected.

Unrestricted

Optimized

Restricted

Option 2:

  • Settings

  • Apps

  • ⋮ Menu (top right corner)

  • Special Access

  • Optimize Battery usage

  • If VIDAT is NOT listed as "Not Optimized"

    • Tap on Not Optimized

    • Tap on All Apps

    • Locate & tap on VIDAT

    • Tap on Don't Optimize

Option 3:

  • Settings

  • Apps

  • VIDAT

  • Battery

  • Allow Background Usage or scroll down until you see unmonitored apps and add VIDAT to the list (so it will not be put to sleep)

 

Other Versions

6

Combined Settings

There are different settings for different Android versions and models, if the above does not apply, try/check all of the following:

Option 1:

  • Settings

  • Device maintenance

  • Battery

  • Battery Usage

  • ⋮ Menu (top right corner)

  • Optimize Battery usage

  • If VIDAT is NOT listed as "Not Optimized"

    • Tap on Not Optimized

    • Tap on All Apps

    • Locate & tap on VIDAT

    • Tap on Don't Optimize

Option 2:

  • Settings

  • Battery
  • App Power Saving
  • Details
  • VIDAT
  • Disabled

Option 3:

  • Settings

  • Device Maintenance
  • Battery
  • Unmonitored Apps
  • ⋮ Menu (top right corner)

  • Add apps

  • VIDAT

  • Done